Privacy Policy – Ninenine Mobile Service

99 Mobile Apps understand the importance of protecting your Personal Data in which are collected from our platform. We are committed to properly managing, protecting and processing your Personal Data. We appreciate the trust you put in us.

Please read and review this Policy, which will inform you how we collect, use, process and disclose your Personal Data. We may also collect, process, and disclose your Personal Data under any exception to Applicable Laws, which are not set out in this Policy.

We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data. For a better understanding of the Policy, capitalized terms used in the Policy shall have the
following meanings:

“Applicable Laws” means Brunei Personal Data Protection Order 2021 (‘PDPO’) and its subsidiary legislations and regulations as amended from time to time;
“Apps” means our 99 Mobile Apps on iOS and Android and any other app we may own or operate from time to time;
“Personal Data” means any data, whether true or not, which is (a) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any applicable data protection laws;
“Platforms” means collectively 99 Mobile’s Apps, Social Media and Website, and any other websites or applications we may own or operate from time to time;
“Social Media” means 99 Mobile’s pages and accounts on third party social media platforms such as Instagram, Facebook and Tiktok;
“99 Mobile, we, us, or our” means NineNine Mobile Service Sdn Bhd, or a holding company or a subsidiary of NineNine Mobile Service Sdn Bhd.

Examples of the types of Personal Data we may collect from you as follows;
Name, contact details, email address, your shopping/browsing behaviours.

HOW WE GATHER YOUR PERSONAL DATA?

Your registration on the Apps
Your transaction on available products on the Apps
Your Membership Program sign up
You browse our products and services or otherwise interact with our Platforms
You accept our cookies on your device
Your interaction with our Sales Team or other representative via WhatsApp, emails or telephone calls
Your interaction with us on our Social Media (i.e.; liking, commenting, private messaging).
Your participation on giveaways, lucky draws or promotions.
Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you (i.e.; purchases collected by you or as a gift).
When you voluntarily submit your Personal Data to us for any reason.

Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

HOW WE USE YOUR PERSONAL DATA?

Registering and maintaining your user account and to verity your identity or age
Registering and maintaining your Membership Program account
To process your order for our products, process or collect your payment for the order Verify and carry out payment transactions (including any credit card payments or bank transfers) in relation to payments related to you and/or services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to relevant third parties such as our payment service providers;
Provide you with supporting services and functions related to your App activity and/or user account, or which you have subscribed to, such as saved items in cart, wish list, brand or product notifications
Administering our membership or point redemption programme(s)
Administering any giveaways or lucky draws and communicating with you in relations to such giveaways or lucky draws (i.e.; announcing the winners)
Communicating with you in relation to your queries, requests and feedbacks.
Personalise and improve your customer experience when you visit the Platforms
(i.e.; prioritizing products appearing in your search results)
Comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law; and ensure our Platforms function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimizing our Platforms.
Send you marketing communications in relation to our sales, products, services, promotions or the Platforms, including notifying you of our marketing events, initiatives and promotions, competitions, lucky draws, loyalty or point redemption programs and other promotions.

WHO WILL YOUR PERSONAL DATA BE SHARED WITH?

Employees, consultants, temporary workers
Payment processors, who process your payments on the Apps
Vendors/business partners in connection with the processing and administering of any promotion, giveaway, lucky draw, events or point redemption programme organised by us.
Agents, contractors or service provider who provide operational services to us (i.e.; online cloud storage and processing, information technology or other relevant services which requires their collection or disclose of your Personal Data.)
Any other party whom you authorize us to disclose your Personal Data to.

DISCLOSURE OF YOUR PERSONAL DATA OUTSIDE OF 99 MOBILE APPS

We will only disclosure Personal Data outside of 99 Mobile if we have a good-faith belief that disclosure of the Personal Data is reasonably necessary to:

Meet any applicable law, regulation, legal process, or enforceable governmental request.
Enforce applicable 99 Mobile Terms and Conditions, including investigation of potential violations.
Detect, prevent, investigate or otherwise address any actual or suspected fraud, harmful or illegal activity, security, or technical issues.
Protect against harm to the rights, property or safety of 99 Mobile, our users, a third party or the public as required or permitted by law.